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Frequently Asked Questions

  • How long will it take?
    It will depend on lots of different factors - how many areas you would like to tackle, how many things you have,how quickly you make decisions, and the pace we work at together. I usually suggest we begin with a 3 or 4 hour session, to see how you find the process and give us an idea of what we can achieve together and then go from there. The only guarantee is that it will be far quicker than doing it alone without organisational support and another pair of hands.
  • What areas do you cover?
    I live in Redhill and cover the surrounds areas including (but not limited to) Reigate, Horley, Crawley, Kingswood, Tadworth, Dorking, Ashtead, Leatherhead, Epsom, Cobham, Oxshott, Chessington, Surbiton, Worcester Park, Sutton, Godstone, Oxted, Smallfield. Please get in touch if you do not see your area listed as I would also consider working further afield. I do not charge for travel costs within a 10-mile radius of Reigate (RH1). Travel outside of this range will be charged at 50p per extra mile, and the cost will be added to your invoice.
  • Do I have to declutter with you?
    Ideally you need to be there to decide what stays and what goes. Also, you know how you like to use your spaces, so your input will improve the results. When you participate in the decluttering process it helps you find ways to maintain your home in the future so the clutter doesn't come back. However, if you need to leave me to it during our session, I can continue and then we can make final decisions together at the end.
  • Are you insured?
    Yes, I have full public liability and professional indemnity insurance.
  • What do I do with all the stuff I want to get rid of at the end of the session?
    I am passionate about reducing the amount sent to landfill and a big believer in "One person's trash is another's person's treasure". I am happy to take a car load of items to a charity shop at the end of our session, and I can also advise you on selling or giving items away for free on local apps.
  • Are you going to make me get rid of things?
    Absolutely not. We will look at everything together and decide what you no longer need, what is not fit for purpose, and items that no longer bring you joy. Decluttering is not about throwing away everything you own, but about finding the things that you love.
  • What is the difference between Decluttering, Organising and Tidying?
    The golden rule is; Declutter before Organising! Decluttering is the removal of items in order to create more space. A good declutter works wonders for your living and head space. Organising is process of identifying and grouping similar items together in one space, and creating systems that are stress free, practical and fit in with your lifestyle. Tidying is when you spend 15 minutes resetting your home, putting every item back in its home. And then your home is easier to clean!
  • Your home is probably a show home, right?
    Absolutely not! I have two young boys who make sure that doesn't happen! However, it does not take me long to tidy up as every item has a home, and cupboards and drawers are organised. It's a matter of personal taste, I want a lived-in, homey house and I am not a minimalist, so I have a lot of "stuff", but no clutter!
  • Do you charge for travel?
    I do not charge for travel costs within a 10-mile radius of Reigate (RH1). Travel outside of this range will be charged at 50p per extra mile, and the cost will be added to your invoice.
  • Are you accredited?
    Yes, I am a proud member of APDO (Association of Professional Declutterers and Organisers.
  • Do you work evenings and weekends?
    Yes. I have the flexibility to work with you during the day, weekends, and in the evenings.
  • What happens if I need to cancel our session?
    If you or I need to cancel our session Dani Declutters require 24 hours notice. In the first instance we will try to reschedule and your payment will carry over. If we are not able to reschedule you will receive a full refund within 10 working days. If you cancel within 24 hours before the booked session, we will not be able to return your payment and the deposit will not carry over to another session. If a session is terminated by you part way through, I reserve the right to charge in full for that session.
  • How much do you charge?
    30 minute initial phone or zoom consultation - FREE 3 hour session - £120 6 hour session - £240 Additional hours - £40/hour To secure my services, a non-refundable deposit of 50% of the cost of the first session is required after the initial consultation. This deposit will then be used as part-payment for the session if it goes ahead as planned. The remaining 50% of the cost quoted, and any additional charges (e.g. additional hours booked) must be paid within 7 days of completion of the session.
  • Is all of your underwear folded into squares or rectangles in your drawers?
    No! And I don't expect you to either, I am not Marie Kono. Some clients like their clothes folded in their drawers so they can see everything neatly. But others just want their drawers divided and labelled so they can throw items into the correct section. Everyone is different.
  • My house is a mess, I’m too embarrassed to have you over
    It sounds like you need my help! The key thing is that it's bothering you, and you want to do something about it. I'm here to help, not judge and together we'll find a way through your clutter to create an organised environment that promotes calm, removes frustrations and reduces stress.

Discover some of the most common questions my clients have asked below. If you don’t manage to find the answers you’re looking for, please contact me and I’ll get back to you with more info as soon as I can.


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