Terms of Service

Definitions

In this agreement:

1.  ‘I’ and ‘my’ and ‘me’ refers to Dani Declutters with Danielle Hardy as the owner and sole trader.

2.  ‘you’ and ‘your’ and ‘yours’ refers to the client who has signed this agreement.

3.  ‘my services’ means the provision of services for which you have engaged me.

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Privacy and confidentiality

I recognise that the nature of the work provided by me is personal and requires a high level of trust; therefore, your confidentiality will always remain of utmost importance to Dani Declutters, except to the extent disclosure may be required by law. Please see my separate Privacy Policy for further information.

As a member of the Association of Professional Declutterers and Organisers I adhere to their code of ethics which sets out expectations of confidentiality, honesty and integrity. You can read the code of ethics here.

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Data protection

Your data will never be shared with any third parties and will only be used in relation to the services you have contracted me for. I am registered with the ICO (Information Commissioner’s Office). Please see my separate Privacy Policy for further information.

 

Insurance

I carry full public liability and professional indemnity insurance.

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Legal responsibilities

I cannot provide financial advice or valuation on any items. If suggestions for third party services are provided, I am not liable for the services they provide.

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Client presence

You are required to be present on site during all sessions and to offer assistance and input as required. I will not be held responsible for the welfare of any other persons or pets present on the premises.

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Deposit and payment terms

I provide a free initial consultation, up to 30-minutes, by telephone, Zoom or Face Time

Thereafter, my standard hourly rate is £45 Monday -Friday, £50 Saturday and Sunday. To secure my services, a non-refundable deposit of £100 is required after the initial consultation. This deposit will then be used as part-payment for the session if it goes ahead as planned. The remaining balance of the cost quoted, and any additional charges (e.g. additional hours booked) must be paid within 7 days of completion of the session. 

Payment accepted by bank transfer, PayPal, cash or cheque.

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Travel

I do not charge for travel costs within a 10-mile radius of Redhill (RH1). Travel outside of this range will be charged at 50p per extra mile, and the cost will be added to your invoice.

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Cancellations

If you need to cancel our session I require 24 hours notice. In the first instance we will try to reschedule, and your payment will carry over. If we are not able to reschedule you will receive a full refund.

If you cancel within 24 hours before the start of the session, we will not be able to return your payment and the deposit will not carry over to another session.

If a session is terminated by you part way through, I reserve the right to charge in full for that session.

 

Parking

I will require a space/permit to park my vehicle for the time spent at your property. If any cost is associated with this, it will be added to your final invoice.​​

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Cleaning, disposal and removal

I do not provide a full cleaning, disposal or removal service. 

Included in the service is the removal of one car boot load of items per session for onward use/charity donation, at my discretion.

Removal of items will only take place with your authorisation. You are responsible for identifying and approving all items for removal. l am not liable for any items given to me in error.

Waste disposal must be arranged by you through a licenced carrier.

Removal of any large or heavy items may require third party involvement, and any additional costs will be your responsibility.

Light cleaning may be required as part of the organising and decluttering process. I can assist with this at my discretion, but you must provide your own cleaning materials.

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Photography

Taking before and after photos is a great way to record your progress.  I may use these on social media or on my website, these photos will always be used anonymously, and I will always gain your approval prior to taking or sharing any images. 

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